Only few parameters we are able to send in hubSpot tickets


#1

I want to send more parameter when I'm creating the tickets like Tickets priority, Status, Resolution. ETC. how can I send this parameter because only certain parameters mention in documentation like the below one:-
[
{
"name": "source_type",
"value": "CHAT"
},
{
"name": "created_by",
"value": "3449104"
},
{
"name": "subject",
"value": "testing subject"
},
{
"name": "hs_pipeline",
"value": "0"
},
{
"name": "hs_pipeline_stage",
"value": "1"
},
{
"name": "content",
"value": "Here are the details of the ticket."
}
]


#2

Hi @saurabh442,

You can include any ticket property, not the ones outlined in the docs. This includes custom ticket properties; you can pull the full list of ticket properties for a portal by using the CRM Properties API: