Open the chat window using a custom button


Anyone know a way to open the conversations window from a custom button?

there is a request for this in the community forum:


Hi @Commino,

This isn't currently possible out of the box, but I can totally see the use case for it. I'm happy to pass this feedback along internally and give that idea a kudo. If others here on the community would find value in this, I'd highly recommend supporting that Ideas Forum post!


We just solved it!

For anyone looking for a solution to this we have completed it using JQuery.

Take a look at our site at for the application


@Commino I am looking at your site, but I do not see the trigger button on the page. Would you mind sharing where that is?