APIs & Integrations

g_sandoval
Member

Post Engagement RecordingURL

Hello, I was wondering if it is possible to post a recording URL when logging a call externally?

Currently I am able to see the call logged just fine including call disposition but I am not able to see the To number (or from), or the recording URL (which is not from twilio).

Thank for the help!

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3 Replies 3
Derek_Gervais
HubSpot Alumni
HubSpot Alumni

Post Engagement RecordingURL

Hi @g.sandoval,

It’s not possible to link the call to a CALL type engagement in the same way as in-app recorded calls. However, you could upload the call to the HubSpot file manager and/or include the URL of the recorded call in the engagement body.

Derek_Gervais
HubSpot Alumni
HubSpot Alumni

Post Engagement RecordingURL

Hi @g.sandoval,

I’m not sure I understand your question. Is there a call made/recorded in HubSpot that you’d like to post to an external system (including the recording)? Or is there a call recorded externally that you’re trying to link to in HubSpot?

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g_sandoval
Member

Post Engagement RecordingURL

Hey @Derek_Gervais

This is an external call I’m trying to link into hubspot

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