Post Engagement RecordingURL

contacts

#1

Hello, I was wondering if it is possible to post a recording URL when logging a call externally?

Currently I am able to see the call logged just fine including call disposition but I am not able to see the To number (or from), or the recording URL (which is not from twilio).

Thank for the help!


#2

Hi @g.sandoval,

I’m not sure I understand your question. Is there a call made/recorded in HubSpot that you’d like to post to an external system (including the recording)? Or is there a call recorded externally that you’re trying to link to in HubSpot?


#3

Hey @Derek_Gervais

This is an external call I’m trying to link into hubspot


#4

Hi @g.sandoval,

It’s not possible to link the call to a CALL type engagement in the same way as in-app recorded calls. However, you could upload the call to the HubSpot file manager and/or include the URL of the recorded call in the engagement body.