Same order creates two different Deals


#1

Hi, I'm wondering if it is possible that once an order is created from an external website and it gets synced over to hubspot Deals, is it possible to have just one entry into the Deals page instead of multiple entries for that particular customer? Maybe the Deals Update API, but the issue is the customer's information is being added directly from hubspot for marketing purposes and as a result the two separate Deal ids are being created.

Thanks


#2

Hi @cmartin19,

Can you give me a bit more context on what's happening? Are you using an integration that uses the Ecomm Bridge API? Is this a custom integration that just uses the Deals API? The specifics here are pretty important; without having more info, I'm not really able to give specific direction/solutions.