We are sending custom events to HubSpot using the Segment API.
During the trial, the API was working perfectly and events were showing up and getting assigned to contacts so we could use them in workflows.
However, the events got completely wiped out when we moved from trial to enterprise plan.
Now, working with our Client Implementation manager, I have all the custom events restored but they are not getting associated to any contact.
Also, we activated a new source in Segment to send events to HubSpot, that’s not showing up as well.
I can see the events coming in the activity log of any particular event.
The problem is now 2:
a. existing events are not getting associated to any contacts
b. new events are not showing up