Hello, thank you for reading this thread.
We have a Joomla website on which we administer our clients through a helpdesk joomla component.
We also have an third party email automation system with GetDrip.co
GetDrip.co supports REST API.
We use this to trigger automations rules from our website (visited pages) for email campaign followups.
We are currently researching for a custom app developement.
Goal: We would like to integrate the communication of all these systems
We need dev solution help to find solutions to:
-Send notification to the custom app when custom fields values are at a certain states on our joomla helpdesk components (ex: payments, exceeding dates, reminders, surveys, different email for the ticket handler and the client)
-Trigger email automation from the joomla helpdesk component actions (Using REST API)
-Send email and information from the joomla helpdesk component to the custom app
-Synchronize a Joomla reward component with the custom app
-Trigger email automations and app notifications based on user actions on the custom app.
Thank you so much for your help.
References (System Requirements):