Ticket API add Note


Is it possible to add a note or call to a ticket via the API. It's available on the GUI but the engagements API only seems to work with Contacts.

I can successfully open and update tickets.


Hey Neil,

This is possible using this endpoint: https://developers.hubspot.com/docs/methods/engagements/create_engagement

In your request body, make sure you add the key value pair: "ticketIds": [XXXX] where XXXX is the ID of the ticket you are posting to.


Thanks, that works.

Also noted that the documentation for tickets suggest that "status" can be updated where in fact that errors. hs_pipeline_stage works instead.