I'm working for a company that is a Hubspot partner. I'm facing a problem with one of our client's APIs.
They report a large number of contacts stacked in the same record. I sought help from Hubspot support, showing some examples of contacts in this situation. They claimed there were some contacts with the same cookie code, which was causing the problem.
After a meeting with the customer's TI, they claimed that they followed the Hubspot documentation (https://developers.hubspot.com/docs/methods/forms/submit_form). I asked them to double-check the API code to search for a possible cache in the request array.
Again, they claimed that there was no problem with that. As I do not have access to the client API code, and I can not even see the "raw" request that is sent to Hubspot, the Hubspot support team has given me the developer forum as a possible solution.
Could any developer help me?