Transactional sends failing with "missing content"


#1

We just started getting erorrs when calling the single send API with responses about missing content. I’ve looked at our account and the templates definitely exist. Here is a dump of an error:

{“status”:“error”,“message”:“Could not find content with ID 4689568617 for portalId 1879694”,“correlationId”:“403f765c-39ef-45ca-9a4d-31f213eedabd”,“sendResult”:“MISSING_CONTENT”,“requestId”:“286e71d663723e9917229e78eb2a3196”}

Any help would be greatly appreciated, all of our emails are now failing (started erroring this morning).


#2

Ah yes - snap. It started at 17:48 our time (GMT)


#3

We’ve been experiencing the same issue for the past 3 hours. Doesn’t seems to happen to each API call, but quite often.


#4

I just called support - and apparently they are aware and looking at it


#5

@mstrum @Nigel_Morse @AlexM our Email team is looking at this now, we should have it fixed shortly.


#6

Thanks for the update!


#7

Looks like it’s working now. Thanks


#8

Sorry for the wait, as @Nigel_Morse mentioned this should be fixed. Let us know if you’re still seeing that error.