Unable to use Event timeline asset (greyscale icon)


#1

Hello,

we encounter a problem with activating greyscale icon for our own integration app. It's possible to upload a .png, select foreground, click Use icon and commit changes by Save button.

In the attachment of this topic you can see the result.

It looks that everything works properly but it doesn't because after refreshing page greyscale icon disappears.

AppID: 185089

Please try to check the issue. Thank you.


#3

Hey, @neumann.

To confirm, are you saying the grayscale icon does not save?

If so, could you share the icon you wish to upload? I would like to try and reproduce the behavior.


#5

Hi Issac,

I already recorded video to show how it works and also how to simulate it https://www.useloom.com/share/a16d3c8d2499461b8b8a091fbb08eca5

See attachment below (used greyscale icon):
sample_icon


#6

Hi, @neumann.

Thank you for recording that video. I was able to replicate this behavior in my account as well. I even tried a different icon.

I'll share this with the team and we'll investigate. I appreciate you bringing this to our attention!


#7

Hey, @neumann.

Apologies for the delayed response. The team has just pushed an update that should resolve this behavior. Please let me know if you're still encountering this issue.