Unread Email Events


#1

Hello,

I am attempting to retrieve a list of unread email event data by a recipient or campaign. I reviewed the API details and setup logic to retrieve emails events for a recipient using the “DELIVERED” type. I noticed that the response does not include the email subject or a URL to the email content. I found that subject is included if I look for “SENT” event types. However, I want only emails that were delivered but not opened (unread).

Is there another way to pull that email event data which includes those fields?

Thanks,
Mike


#2

Hi Mike,

If you’re looking to retrieve recipients who have received an email but not engaged you can GET anyone who has a DELIVERED event type but no OPEN or CLICK type, which would indicate their server accepted the message but no inbox-specific actions have been taken.

If you need subject line, only the initial SENT events contain the subject line for a message.

Message body for a given email is not retrievable via API, but you are able to access previously created email templates depending on what you’re looking to accomplish. I would start here:

Best,

Evan