Updating Contact Property Deletes The Property


#1

Hey,

I am using this end point:


(by the way, I do not know why the link says "Update a specified deal property")
in order to update a property that I have created manually using HubSpot UI.

The API responseded 200 OK with all the data of that property:

{"name"=>"abc", "label"=>"abc123", "description"=>"", "groupName"=>"Contact Information", "type"=>"enumeration", "fieldType"=>"select", "hidden"=>false, "options"=>[{"description"=>nil, "hidden"=>false, "label"=>"123", "readOnly"=>nil, "displayOrder"=>-1, "doubleData"=>nil, "value"=>"123"}, {"description"=>nil, "hidden"=>false, "label"=>"456", "readOnly"=>nil, "displayOrder"=>-1, "doubleData"=>nil, "value"=>"456"}], "calculated"=>false, "externalOptions"=>false, "formField"=>false, "displayOrder"=>-1, "readOnlyValue"=>false, "readOnlyDefinition"=>false, "mutableDefinitionNotDeletable"=>false, "favorited"=>false, "favoritedOrder"=>-1, "displayMode"=>"current_value"} 

But I can no longer view this property on HubSpot. It as if it was deleted.

By the way, I was wondering what will happen if I have a contact with the property abc and value 123 now that I added the value 456 to the list (will that contact still have the value 123 as his abc property? ).

Thanks,
Itai


#2

Hi @itai,

That response you posted isn’t formatted in the way that a normal HubSpot server response it formatted. Can you reach out with the Hub ID of the portal you’re working with, and the raw response to the request you made? Or otherwise just the internal name of the property?


#3

The response is the output of a ruby hash that was created from the JSON returned from the HubSpot API.
the HubId is 3837323 and the internal name of the property is creator

Thanks


#4

Hi @itai,

That Hub ID is from your developer portal, not a test or Marketing/CRM portal. Developer portals don’t have access to any of the scopes (contacts, content, automation, etc.) that Marketing/CRM portals do, which is why you’re seeing strange behavior when updating/viewing contact properties via the API. You should make the same requests to a test portal or a production Marketing/CRM portal instead:



#5

Hey,
Thanks for your reply,
I will try it and let you know if it worked.

By the way, I no longer have access to my test portal (the one I gave the Hub ID), do you know anything about it?

thanks,
Itai


#6

My Test portal was expired.

I opened a new Portal and it happened to me there also.
The Hub ID is 4057890 and I created a property named eee but it was deleted instead of being updated.

By the way, I am still wondering what will happen to contacts that this property is set to them.

Thanks,
Itai


#7

@Derek_Gervais any news?

Thanks


#8

Hi @itai,

Thank you for your patience, this got a bit lost among the threads here. I went ahead and created a new test portal from your dev account, and did some property testing. I was able to successfully update the property without deleting it. Below you’ll find the property; can you try adding more options and/or making other changes to the property, and let me know if that works? Make sure you’re using the hapikey for that specific test portal.
https://app.hubspot.com/property-settings/4079694/contact/test_property


#9

Hi @Derek_Gervais,

Thank you for replying.
Unfortunately, it seems like I do not have permissions to access the test portal you created.

Thanks,
Itai


#10

Hi @itai,

Sorry about that; I’ve added you as an admin to that test account, so you should be all set to work with that portal.


#11

@Derek_Gervais I'm actually having a similar issue. What was the fix for this particular problem?


#13

Hey, @wtsik.

It doesn't sound like @Derek_Gervais was able to reproduce the behavior the original poster described.

If you're seeing a similar issue, could you share the following?

  1. The Hub ID of the account you're working with.
  2. The internal name of the contact property which was supposedly deleted.
  3. The endpoint request URL and body you used attempting to update the property. (Please redact your API key.)

#14

@Isaac_Takushi

  1. 2328961

  2. personify_committees and personify_interests. Using the api, I can see the properties and the appropriate options on the properties, but they are not showing up within the ui if I log into the account.

  3. http://api.hubapi.com/properties/v1/contacts/properties/named/personify_committees?hapikey={redacted}

Body:
{"name":"personify_committees","groupName":"Personify","type":"enumeration","fieldType":"checkbox","label":"Personify: Committees","description":"","formField":"true","displayOrder":"1","options":[{"label":"Donald B. Lindsley Prize","value":"Donald B. Lindsley Prize","hidden":false},{"label":"Chapter Grants","value":"Chapter Grants","hidden":false},{"label":"Young Investigator Award","value":"Young Investigator Award","hidden":false},{"label":"Ralph W. Gerard Prize","value":"Ralph W. Gerard Prize","hidden":false},{"label":"Jacob P. Waletzky Award","value":"Jacob P. Waletzky Award","hidden":false},{"label":"Peter and Patricia Gruber Foundation Neuroscience Prize","value":"Peter and Patricia Gruber Foundation Neuroscience Prize","hidden":false},{"label":"Peter and Patricia Gruber International Research Award","value":"Peter and Patricia Gruber International Research Award","hidden":false},{"label":"Julius Axelrod Prize","value":"Julius Axelrod Prize","hidden":false},{"label":"Research Awards For Innovation In Neurosicence","value":"Research Awards For Innovation In Neurosicence","hidden":false},{"label":"Swartz Prize","value":"Swartz Prize","hidden":false},{"label":"Mika Salpeter Award","value":"Mika Salpeter Award","hidden":false},{"label":"Louise Hanson Marshall Award","value":"Louise Hanson Marshall Award","hidden":false},{"label":"Science Educator Award","value":"Science Educator Award","hidden":false},{"label":"SfN Prize For Distinguished Achievement In Pain Research","value":"SfN Prize For Distinguished Achievement In Pain Research","hidden":false},{"label":"Bernice Grafstein Award","value":"Bernice Grafstein Award","hidden":false},{"label":"Hugo Arechiga Fellows","value":"Hugo Arechiga Fellows","hidden":false},{"label":"Neuroscience Scholars Program Alumni","value":"Neuroscience Scholars Program Alumni","hidden":false},{"label":"Chapter Travel Awards For FENS Forum and IBRO World Congress","value":"Chapter Travel Awards For FENS Forum and IBRO World Congress","hidden":false},{"label":"Miledi Participants","value":"Miledi Participants","hidden":false},{"label":"Janett Trubatch Career Development Award","value":"Janett Trubatch Career Development Award","hidden":false},{"label":"The Next Generation Award","value":"The Next Generation Award","hidden":false},{"label":"SfN-IBRO International Travel Awards","value":"SfN-IBRO International Travel Awards","hidden":false},{"label":"Science Journalism Student Award","value":"Science Journalism Student Award","hidden":false},{"label":"Marine Biological Lab / Cold Spring Harbor Fellows","value":"Marine Biological Lab / Cold Spring Harbor Fellows","hidden":false},{"label":"Neuroscience Meeting Software Test Group","value":"Neuroscience Meeting Software Test Group","hidden":false},{"label":"Professional Development Committee","value":"Professional Development Committee","hidden":false},{"label":"SfN-FUN Brain Awareness Travel Award","value":"SfN-FUN Brain Awareness Travel Award","hidden":false},{"label":"American Brain Coalition Board","value":"American Brain Coalition Board","hidden":false},{"label":"Award for Education in Neuroscience","value":"Award for Education in Neuroscience","hidden":false},{"label":"Campaign for Medical Research Board","value":"Campaign for Medical Research Board","hidden":false},{"label":"FASEB Officers","value":"FASEB Officers","hidden":false},{"label":"Coalition for Life Sciences Board","value":"Coalition for Life Sciences Board","hidden":false},{"label":"Nobel Prize Winners","value":"Nobel Prize Winners","hidden":false},{"label":"Sydney Chapter","value":"Sydney Chapter","hidden":false},{"label":"Dana Foundation Representatives","value":"Dana Foundation Representatives","hidden":false},{"label":"Next Generation Award- Junior Faculty","value":"Next Generation Award- Junior Faculty","hidden":false},{"label":"Award for Education In Neuroscience Selection Committee","value":"Award for Education In Neuroscience Selection Committee","hidden":false},{"label":"Executive Committee","value":"Executive Committee","hidden":false},{"label":"Suwon Chapter","value":"Suwon Chapter","hidden":false},{"label":"Kelantan Chapter","value":"Kelantan Chapter","hidden":false},{"label":"NGA/SEA Selection Committee","value":"NGA/SEA Selection Committee","hidden":false},{"label":"Patricia Goldman-Rakic","value":"Patricia Goldman-Rakic","hidden":false},{"label":"Maine Chapter","value":"Maine Chapter","hidden":false},{"label":"Ames Chapter","value":"Ames Chapter","hidden":false},{"label":"Tel Aviv, Israel Chapter","value":"Tel Aviv, Israel Chapter","hidden":false},{"label":"Membership Enhancement Plan Working Group","value":"Membership Enhancement Plan Working Group","hidden":false},{"label":"Annual Meeting Advisory Group","value":"Annual Meeting Advisory Group","hidden":false},{"label":"Social Technology Advisory Group","value":"Social Technology Advisory Group","hidden":false},{"label":"Grant Proposal Review","value":"Grant Proposal Review","hidden":false},{"label":"Northern Alberta","value":"Northern Alberta","hidden":false},{"label":"BAW Video Contest Winner","value":"BAW Video Contest Winner","hidden":false},{"label":"Teaching Tools Alumni","value":"Teaching Tools Alumni","hidden":false},{"label":"Brainfacts.Org Advisory Group","value":"Brainfacts.Org Advisory Group","hidden":false},{"label":"Web Site Advisory Group","value":"Web Site Advisory Group","hidden":false},{"label":"Brainfacts.Org Editorial Board","value":"Brainfacts.Org Editorial Board","hidden":false},{"label":"Quebec City","value":"Quebec City","hidden":false},{"label":"ERIN Board of Editors","value":"ERIN Board of Editors","hidden":false},{"label":"AAAS Affiliate Sections","value":"AAAS Affiliate Sections","hidden":false},{"label":"IOM Forum On Neuroscience and Nervous System Disorders","value":"IOM Forum On Neuroscience and Nervous System Disorders","hidden":false},{"label":"JNS Travel Award Recipients","value":"JNS Travel Award Recipients","hidden":false},{"label":"Ethics Committee","value":"Ethics Committee","hidden":false},{"label":"Nemko Prize In Cellular Or Molecular Neuroscience","value":"Nemko Prize In Cellular Or Molecular Neuroscience","hidden":false},{"label":"Nemko Prize Selection Committee","value":"Nemko Prize Selection Committee","hidden":false},{"label":"Trainee Advisory Committee","value":"Trainee Advisory Committee","hidden":false},{"label":"Scientific Rigor Working Group","value":"Scientific Rigor Working Group","hidden":false},{"label":"Latin American Training Advisory Group","value":"Latin American Training Advisory Group","hidden":false},{"label":"History of SfN Working Group","value":"History of SfN Working Group","hidden":false},{"label":"NeuroNET","value":"NeuroNET","hidden":false},{"label":"Owerri Chapter","value":"Owerri Chapter","hidden":false},{"label":"Test Chapter Hannah","value":"Test Chapter Hannah","hidden":false},{"label":"Brainfacts.Org Editor-in-Chief Search Committee","value":"Brainfacts.Org Editor-in-Chief Search Committee","hidden":false},{"label":"Latin American Training Program - Associates","value":"Latin American Training Program - Associates","hidden":false},{"label":"Latin American Training Program - Fellows","value":"Latin American Training Program - Fellows","hidden":false},{"label":"Latin American Training Program Faculty","value":"Latin American Training Program Faculty","hidden":false},{"label":"Eneuro Editorial Board","value":"Eneuro Editorial Board","hidden":false},{"label":"North Carolina Triangle Chapter","value":"North Carolina Triangle Chapter","hidden":false},{"label":"Workforce and Training Working Group","value":"Workforce and Training Working Group","hidden":false},{"label":"NSP Associates","value":"NSP Associates","hidden":false},{"label":"NSP Fellows","value":"NSP Fellows","hidden":false},{"label":"Global Membership Committee","value":"Global Membership Committee","hidden":false},{"label":"Online Programs Steering Committee","value":"Online Programs Steering Committee","hidden":false},{"label":"NSP Advisory Board","value":"NSP Advisory Board","hidden":false},{"label":"Trainee Professional Development Awards Selection Committee","value":"Trainee Professional Development Awards Selection Committee","hidden":false},{"label":"Japan Neuroscience Society","value":"Japan Neuroscience Society","hidden":false},{"label":"Chapter Awardees","value":"Chapter Awardees","hidden":false},{"label":"Trainee Professional Development Awards Recipients","value":"Trainee Professional Development Awards Recipients","hidden":false},{"label":"International Travel Awards Selection Committee","value":"International Travel Awards Selection Committee","hidden":false},{"label":"NSP Class Advisors","value":"NSP Class Advisors","hidden":false},{"label":"NSP Principal Investigators","value":"NSP Principal Investigators","hidden":false},{"label":"Brainfacts.org Bloggers","value":"Brainfacts.org Bloggers","hidden":false},{"label":"Short Course 2 Teaching Assistants","value":"Short Course 2 Teaching Assistants","hidden":false},{"label":"Neuroscience Training Committee (NTC)","value":"Neuroscience Training Committee (NTC)","hidden":false},{"label":"Working Group On Scientific Training","value":"Working Group On Scientific Training","hidden":false},{"label":"50th Anniversary Working Group","value":"50th Anniversary Working Group","hidden":false},{"label":"Public Advocacy/Service Award","value":"Public Advocacy/Service Award","hidden":false},{"label":"Strategic Investments Acquisition Working Group","value":"Strategic Investments Acquisition Working Group","hidden":false},{"label":"Latin American Training Program Alumni","value":"Latin American Training Program Alumni","hidden":false},{"label":"NSP Neuronline","value":"NSP Neuronline","hidden":false},{"label":"LATP Neuronline","value":"LATP Neuronline","hidden":false},{"label":"Reviewer Mentor Program In Progress","value":"Reviewer Mentor Program In Progress","hidden":false},{"label":"Reviewer Mentor Program Complete","value":"Reviewer Mentor Program Complete","hidden":false},{"label":"Advocacy Node Leaders","value":"Advocacy Node Leaders","hidden":false},{"label":"Committee on Animals in Research","value":"Committee on Animals in Research","hidden":false},{"label":"Committee on Committees","value":"Committee on Committees","hidden":false},{"label":"Finance Committee","value":"Finance Committee","hidden":false},{"label":"Investment Committee","value":"Investment Committee","hidden":false},{"label":"Program Committee","value":"Program Committee","hidden":false},{"label":"Council","value":"Council","hidden":false},{"label":"Nominating Committee","value":"Nominating Committee","hidden":false},{"label":"Gruber Foundation Neuroscience Prize Selection Committee","value":"Gruber Foundation Neuroscience Prize Selection Committee","hidden":false},{"label":"Young Investigator Award Selection Committee","value":"Young Investigator Award Selection Committee","hidden":false},{"label":"Audit Committee","value":"Audit Committee","hidden":false},{"label":"Scientific Publications Committee","value":"Scientific Publications Committee","hidden":false},{"label":"Donald B. Lindsley Prize Selection Committee","value":"Donald B. Lindsley Prize Selection Committee","hidden":false},{"label":"Eppendorf Prize Selection Committee","value":"Eppendorf Prize Selection Committee","hidden":false},{"label":"Editorial Board","value":"Editorial Board","hidden":false},{"label":"Jacob P. Waletzky Award Selection Committee","value":"Jacob P. Waletzky Award Selection Committee","hidden":false},{"label":"Ralph W. Gerard Prize Selection Committee","value":"Ralph W. Gerard Prize Selection Committee","hidden":false},{"label":"Gruber International Award Selection Committee","value":"Gruber International Award Selection Committee","hidden":false},{"label":"Editor in Chief Search Committee","value":"Editor in Chief Search Committee","hidden":false},{"label":"Government and Public Affairs Committee","value":"Government and Public Affairs Committee","hidden":false},{"label":"IBRO Governing Council","value":"IBRO Governing Council","hidden":false},{"label":"Public Education & Communication Committee","value":"Public Education & Communication Committee","hidden":false},{"label":"Achievement Awards Selection Committee","value":"Achievement Awards Selection Committee","hidden":false},{"label":"Julius Axelrod Prize Selection Committee","value":"Julius Axelrod Prize Selection Committee","hidden":false},{"label":"SfN Rep to Ed. Board of Physiological Reviews","value":"SfN Rep to Ed. Board of Physiological Reviews","hidden":false},{"label":"Swartz Prize Selection Committee","value":"Swartz Prize Selection Committee","hidden":false},{"label":"Greater Indiana Chapter","value":"Greater Indiana Chapter","hidden":false},{"label":"Indiana University, Bloomington Chapter","value":"Indiana University, Bloomington Chapter","hidden":false},{"label":"Medical College of Georgia","value":"Medical College of Georgia","hidden":false},{"label":"New Jersey Chapter","value":"New Jersey Chapter","hidden":false},{"label":"New Mexico Chapter","value":"New Mexico Chapter","hidden":false},{"label":"Northern West Virginia Chapter","value":"Northern West Virginia Chapter","hidden":false},{"label":"Oklahoma Chapter","value":"Oklahoma Chapter","hidden":false},{"label":"Turkey Chapter","value":"Turkey Chapter","hidden":false},{"label":"Wisconsin Chapter","value":"Wisconsin Chapter","hidden":false},{"label":"University of California, Davis Chapter","value":"University of California, Davis Chapter","hidden":false},{"label":"Midlands Neuroscience Chapter","value":"Midlands Neuroscience Chapter","hidden":false},{"label":"Central Illinois Chapter","value":"Central Illinois Chapter","hidden":false},{"label":"Kingston Chapter","value":"Kingston Chapter","hidden":false},{"label":"Saskatchewan Neuroscience Network","value":"Saskatchewan Neuroscience Network","hidden":false},{"label":"Middle Tennessee Chapter","value":"Middle Tennessee Chapter","hidden":false},{"label":"Dallas Area Neuroscience Group","value":"Dallas Area Neuroscience Group","hidden":false},{"label":"Greater Baltimore Chapter","value":"Greater Baltimore Chapter","hidden":false},{"label":"Calgary Chapter","value":"Calgary Chapter","hidden":false},{"label":"Brisbane, Australia Chapter","value":"Brisbane, Australia Chapter","hidden":false},{"label":"North Florida Neuroscience Group","value":"North Florida Neuroscience Group","hidden":false},{"label":"Newfoundland Chapter","value":"Newfoundland 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Illinois Chapter","hidden":false},{"label":"Western Massachusetts Chapters","value":"Western Massachusetts Chapters","hidden":false},{"label":"Louisville Chapter","value":"Louisville Chapter","hidden":false},{"label":"Rochester Chapter","value":"Rochester Chapter","hidden":false},{"label":"Lethbridge Chapter","value":"Lethbridge Chapter","hidden":false},{"label":"South Carolina Chapter","value":"South Carolina Chapter","hidden":false},{"label":"Chicago Chapter","value":"Chicago Chapter","hidden":false},{"label":"University of Texas, Austin","value":"University of Texas, Austin","hidden":false},{"label":"Philadelphia Chapter","value":"Philadelphia Chapter","hidden":false},{"label":"Mexico City Chapter","value":"Mexico City Chapter","hidden":false},{"label":"Melbourne Chapter","value":"Melbourne Chapter","hidden":false},{"label":"Rocky Mountain Neuroscience Group","value":"Rocky Mountain Neuroscience Group","hidden":false},{"label":"Mississippi Chapter","value":"Mississippi Chapter","hidden":false},{"label":"Boston Area Neuroscience Group","value":"Boston Area Neuroscience Group","hidden":false},{"label":"Delaware Chapter","value":"Delaware Chapter","hidden":false},{"label":"Arizona Chapter: Tucson","value":"Arizona Chapter: Tucson","hidden":false},{"label":"Atlanta Area Neuroscience Chapter","value":"Atlanta Area Neuroscience Chapter","hidden":false},{"label":"Front Range Neuroscience","value":"Front Range Neuroscience","hidden":false},{"label":"Greater New Orleans Chapter","value":"Greater New Orleans Chapter","hidden":false},{"label":"Michigan Chapter","value":"Michigan Chapter","hidden":false},{"label":"Montreal Neuroscience Chapter","value":"Montreal Neuroscience Chapter","hidden":false},{"label":"Oregon Chapter","value":"Oregon Chapter","hidden":false},{"label":"Pacific Cascade Chapter","value":"Pacific Cascade Chapter","hidden":false},{"label":"Western North Carolina","value":"Western North Carolina","hidden":false},{"label":"Washington DC Metro Area Chapter","value":"Washington DC Metro Area Chapter","hidden":false},{"label":"St. Louis Chapter","value":"St. Louis Chapter","hidden":false},{"label":"Shanghai Chapter","value":"Shanghai Chapter","hidden":false},{"label":"Chile Chapter","value":"Chile Chapter","hidden":false},{"label":"Greater New York Chapter","value":"Greater New York Chapter","hidden":false},{"label":"Kiev Chapter","value":"Kiev Chapter","hidden":false},{"label":"Lehigh Valley Chapter","value":"Lehigh Valley Chapter","hidden":false},{"label":"Buffalo Chapter","value":"Buffalo Chapter","hidden":false},{"label":"Texas A&M Chapter","value":"Texas A&M Chapter","hidden":false},{"label":"Northeast Ohio Chapter","value":"Northeast Ohio Chapter","hidden":false},{"label":"Arkansas Chapter","value":"Arkansas Chapter","hidden":false},{"label":"Sierra Nevada Chapter","value":"Sierra Nevada Chapter","hidden":false},{"label":"Southeastern Mexico Chapter","value":"Southeastern Mexico Chapter","hidden":false},{"label":"Southern Ontario Neuroscience Association","value":"Southern Ontario Neuroscience Association","hidden":false},{"label":"Intermountain Chapter","value":"Intermountain Chapter","hidden":false},{"label":"Tulsa Chapter","value":"Tulsa Chapter","hidden":false},{"label":"Eastern Carolina Chapter","value":"Eastern Carolina Chapter","hidden":false},{"label":"Hudson-Berkshire Chapter","value":"Hudson-Berkshire Chapter","hidden":false},{"label":"Winnipeg Chapter","value":"Winnipeg Chapter","hidden":false},{"label":"Buenos Aires, Argentina Chapter","value":"Buenos Aires, Argentina Chapter","hidden":false},{"label":"Ohio Miami Valley Chapter","value":"Ohio Miami Valley Chapter","hidden":false},{"label":"Purdue University Neuroscience Chapter","value":"Purdue University Neuroscience Chapter","hidden":false},{"label":"Otago, New Zealand Chapter","value":"Otago, New Zealand Chapter","hidden":false},{"label":"North Central Florida Chapter","value":"North Central Florida Chapter","hidden":false},{"label":"Shreveport Chapter","value":"Shreveport Chapter","hidden":false}]}


#15

Thanks for that information, @wtsik.

I can see the properties in the API data as well, so I've shared your case with my team. We'll dig in and see if we can get to the bottom of this.


#17

@Isaac_Takushi Hi Isaac

Think we got it figured out. We were using the ui name for the groupName, but that requires an internal name that is not accessible through the ui. We ran a get on the properties and were able to pull the correct groupName. Thanks for looking into this!


#19

Hey, @wtsik.

Sorry, I didn't know that you were already working with HubSpot support.

For others viewing this thread, it turns out that the incorrect groupName was the culprit.

If a property exists in an account with an incorrect groupName, it will not appear on the property settings page, and the property page will show a "We can't find that property." error message.

My team was able to replicate this by creating a property in a test account and changing the groupName to an invalid name. The property then disappeared from the UI but was still active in the API.

Updating the internal groupName of those properties to personify_updated_fields, resolves the issue.

 {
    "name": "personify_updated_fields",
    "displayName": "Personify",
    "displayOrder": 7,
    "hubspotDefined": false
  }