APIs & Integrations

gotmike
Top Contributor

What does "Will Retry" mean? When?

So in the CRM Extension API, I’m seeing Will Retry in my logs, but it doesn’t say when or how many times, and I don’t see a way to trigger the retry…

Can you clarify how this works?

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gotmike
Top Contributor

What does "Will Retry" mean? When?

nevermind, i found the answer here: https://developers.hubspot.com/docs/methods/webhooks/webhooks-overview

Retries
If your service has problems handling notifications at any time, we will attempt to re-send failed notifications up to 10 times.

We will retry in the following cases:

Connection Failed - If we cannot open an http connection to the provided webhook URL
Timeout - If your service takes longer than 1 second to send back a response to a batch of notifications
Error codes - If your service responds with an HTTP status code that is not one of: 400, 401, 403, 404, 405
Retries will occur with an exponential backoff based on the next attemptNumber. So the first retry will happen in 2 minutes, the second retry in 4 minutes, the third retry in 8 minutes, etc.

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