We have started using chatbots for a month. Currently we are facing few problems. When we are using freebots like Tawk.io. There were 2 options available
Mobile App which allows us to resolve chats in real time but now we end up always going to check the desktop to reply the messages.
It provides reports of how much time taken by customer service team to respond to each query.
As there is no proper hubspot reports to really get this level of data. which reporting API we should use to identify this? And any proper documentation or how should we do it?