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adriansprake
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Member since ‎Jun 27, 2017
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Adrian Sprake

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Activity

BenWestie on July 24, 2020
Tag an entire team (@team)
It would be great to have the ability to tag an entire team within a note on a conversation or ticket. We have several people in our support team, a minimum of 1 person is covering tickets at all times, but we don't always know who this is, the abi read more
Reply Idea User Notifications
77 upvotes
38 Replies
adriansprake
Participant
September 20, 2023
This would be incrdibly useful where we have multiple sales agents worling different shifts that work off the shared inboxes rather than the sales ag...read more
philmanger on September 24, 2021
Device level tracking
With Apple Mail Privacy Protection being implemented, it is important to identify people who have opened via Apple Mail or at lease on an Apple device. It would be useful for this info to be available in the platform to target / suppress correct read more
Reply Idea Campaign Marketing Emails Marketing Reporting
17 upvotes
1 Reply
adriansprake
Participant
November 03, 2022
A big "yes" to this please
Solved
adriansprake on August 03, 2022
Ability to add aliases for shared inboxes
Hi, We would like to create aliases for some of our shared email inboxes that currently come from a mutual domain that means nothing to our customers, instead we would like to send from an alias that contains the brand domain instead. Is this in t read more
Reply Discussion Enterprise
0 upvote
3 Replies
adriansprake
Participant
August 04, 2022
Hi Levi, Many thanks for your response! I think this would work for one brand but we would need to add two and give the agents the ability to flip...read more
Solved
adriansprake on August 03, 2022
Ability to add aliases for shared inboxes
Hi, We would like to create aliases for some of our shared email inboxes that currently come from a mutual domain that means nothing to our customers, instead we would like to send from an alias that contains the brand domain instead. Is this in t read more
Reply Discussion Enterprise
0 upvote
3 Replies
adriansprake
Participant
August 04, 2022
Hi Levi, Many thanks for your response! I think this would work for one brand but we would need to add two and give the agents the ability to flip...read more
Solved
adriansprake on May 11, 2022
Export list of marketing email opens/ clicks by campaign
It would be great if we could look to export a list of opens and or clicks by campaign instead of individual email. I have a campaign with over 20 emails in it and to get a list of opens I will need to export each individually so the ability to do read more
Reply Discussion
0 upvote
2 Replies
adriansprake
Participant
July 28, 2022
Hi Karsten, Many thnaks for your reply and apologies for my delay in replying! This is great for the metrics but I would like to export actual l...read more
JackMoreton on April 04, 2022
Granular Export Permissions
Hi The current export permission simply provide on/off functionality, you can either export everything or nothing. It would be great to break this into more granular levels such as - by object (including individual custom objects) - read more
Reply Idea Users & Teams & Permissions
44 upvotes
6 Replies
adriansprake
Participant
July 28, 2022
I would be very keen to limit the ability to export everything and only set limited export permissions. For us we would want to allow certain users ...read more
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