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marconline
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Member since ‎Aug 10, 2018
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Marco Tibaldeschi

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marconline on August 10, 2018
Chatbot doesn't close the conversation
Hi, we created our bot and it seems correct. The only problem is that at the end the chatbot doesn't close the chat (even if there is "No action") and so the user can still chat with him without receiving any kind of response. Is there any way to read more
Reply Discussion Uncategorized
1 upvote
2 Replies
marconline
Member
August 17, 2018
Oh, yes you are right. Sorry for this. Marco
marconline on August 10, 2018
Bot isn't identifying our users
Hello there, we installed Hubspot tracking code in out application and BEFORE putting it the identification event is sent ( https://developers.hubspot.com/docs/methods/tracking_code_api/identify_visitor ). But even if I identify my user with his e read more
Reply Discussion Uncategorized
0 upvote
4 Replies
marconline
Member
August 17, 2018
Let's say like this. The contact is created in Hubspot through an API call because, some of those, are old customers that weren't handled by Hubspot...read more
atma on June 16, 2018
Customer portal for Tickets
Allow customers to log in and see their Ticket inbox, history, statuses, replies etc. Ideally integrate this with Knowedge Base too.
Reply Idea Knowledge Base Tickets
467 upvotes
221 Replies
marconline
Member
August 10, 2018
YES, please!!!
marconline on August 10, 2018
Chatbot doesn't close the conversation
Hi, we created our bot and it seems correct. The only problem is that at the end the chatbot doesn't close the chat (even if there is "No action") and so the user can still chat with him without receiving any kind of response. Is there any way to read more
Reply Discussion Uncategorized
1 upvote
2 Replies
marconline
Member
August 17, 2018
Oh, yes you are right. Sorry for this. Marco
marconline on August 10, 2018
Bot isn't identifying our users
Hello there, we installed Hubspot tracking code in out application and BEFORE putting it the identification event is sent ( https://developers.hubspot.com/docs/methods/tracking_code_api/identify_visitor ). But even if I identify my user with his e read more
Reply Discussion Uncategorized
0 upvote
4 Replies
marconline
Member
August 17, 2018
Let's say like this. The contact is created in Hubspot through an API call because, some of those, are old customers that weren't handled by Hubspot...read more
marconline on January 04, 2018
Value set on "Annual revenue" property after sending a timeline event
Hello, we currently have a integration between our platform (eDock) and Hubspot in two ways: we set values on contact properties after the user does something on our platform we create timeline events using our Hubspot app called “eDock”. read more
Reply Discussion Contacts
0 upvote
7 Replies
marconline
Member
January 10, 2018
There you go, it’s not mapped. hubspot.jpg 1113x377 53.5 KB Let me know. Thanks, Marco
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